pwin77 Privacy Policy

1. Introduction

pwin77 ("pwin77", "we", "us", "our") operates the online gaming platform accessible at pwin77.app ("Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, including registered members, visitors, and prospective users ("you", "your").

This Privacy Policy describes how pwin77 collects, uses, stores, shares, and protects your personal data in connection with your use of the pwin77 Platform and related services. It also explains your rights under applicable data protection law, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

By registering for a pwin77 account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree, please discontinue use of the pwin77 Platform.

2. Data Controller

For the purposes of applicable data protection legislation, pwin77 is the personal information controller responsible for your personal data collected through the pwin77 Platform. pwin77 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable law.

If you have any questions about how pwin77 handles your personal data, or wish to exercise any of your data subject rights, please contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.

3. Data We Collect

pwin77 collects the following categories of personal data from and about you:

3.1 Identity & Contact Data

• Full legal name, date of birth, gender
• Mobile number and email address
• Residential address (city, province, region)
• Government-issued ID details (for KYC verification)

3.2 Account & Financial Data

• pwin77 username and account ID
• Deposit and withdrawal history
• Payment method details (e-wallet reference numbers, bank account details — stored in tokenised form only)
• Account balance and transaction records

3.3 Gaming & Behavioural Data

• Game history, bet amounts, win/loss records
• Session duration and frequency of play
• Bonus and promotion usage
• Responsible gaming tool usage (deposit limits, self-exclusion requests)

3.4 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, browser type and version
• Cookies and similar tracking technologies (see Section 10)
• Log data including access times, pages visited, and error reports

3.5 Communications Data

• Records of your communications with pwin77 customer support
• Survey responses and feedback submitted to pwin77
• Marketing preferences and opt-in/opt-out records

4. How We Collect Your Data

pwin77 collects your personal data through the following means:

• Directly from you: When you register for a pwin77 account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically: When you access and use the pwin77 Platform, we automatically collect technical and behavioural data through cookies, log files, and similar technologies.
• From third parties: We may receive data about you from identity verification providers, payment processors, fraud prevention services, and regulatory authorities as required by law.

5. How We Use Your Data

pwin77 uses your personal data for the following purposes:

6. Legal Basis for Processing

pwin77 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent: Where you have given explicit consent, such as for marketing communications or optional data collection.
• Contractual necessity: Processing required to fulfil our obligations under the pwin77 Terms & Conditions, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC requirements, and regulatory reporting obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights.

7. Sharing Your Personal Data

pwin77 does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

7.1 Service Providers

pwin77 engages trusted third-party service providers to assist in operating the Platform, including payment processors, identity verification providers, cloud hosting providers, customer support platforms, and analytics providers. These providers are contractually bound to process your data only on pwin77's instructions and in accordance with applicable data protection law.

7.2 Regulatory and Law Enforcement Authorities

pwin77 may disclose your personal data to regulatory bodies (including PAGCOR and the National Privacy Commission), law enforcement agencies, courts, or other government authorities where required by applicable law, court order, or regulatory direction.

7.3 Responsible Gaming Organisations

Where required for responsible gaming purposes, pwin77 may share limited data with self -exclusion registries or responsible gaming support organisations as permitted by law.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of pwin77's business, your personal data may be transferred to the relevant successor entity, subject to equivalent data protection obligations.

8. Data Retention

pwin77 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and KYC data: Retained for the duration of your account and for a minimum of 5 years after account closure, in accordance with AML and regulatory requirements.
• Transaction and financial records: Retained for a minimum of 5 years from the date of the transaction.
• Gaming history: Retained for the duration of your account and up to 3 years after account closure.
• Customer support communications: Retained for up to 3 years from the date of the interaction.
• Marketing preferences: Retained until you withdraw consent or close your account.

Upon expiry of the applicable retention period, pwin77 will securely delete or anonymise your personal data in accordance with its data disposal procedures.

9. Data Security

pwin77 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the pwin77 Platform.
• Encryption of sensitive data at rest, including payment method details and government ID information.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular security assessments, vulnerability scanning, and penetration testing.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While pwin77 takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your pwin77 account credentials confidential.

10. Cookies & Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device when you visit the pwin77 Platform. They help us recognise your device, remember your preferences, and understand how you use our Platform.

10.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function, including session management and security. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and login status.
• Analytics cookies: Help us understand how members use the pwin77 Platform so we can improve it. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used to deliver relevant promotions and measure the effectiveness of pwin77 marketing campaigns. Only placed with your consent.

10.3 Managing Cookies

You can control non-essential cookies through your browser settings or the pwin77 cookie preference centre. Please note that disabling certain cookies may affect the functionality of the pwin77 Platform.

11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pwin77:

• Right to be informed: You have the right to know how your personal data is being collected and processed by pwin77.
• Right of access: You may request a copy of the personal data pwin77 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe pwin77 has violated your data privacy rights.

To exercise any of these rights, please contact the pwin77 Data Protection Officer using the details in Section 15. pwin77 will respond to verified requests within 30 days of receipt, in accordance with applicable law.

12. Minors

The pwin77 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. pwin77 does not knowingly collect personal data from persons under 21 years of age. If pwin77 becomes aware that personal data has been collected from a person under 21, such data will be deleted immediately and the account will be closed.

If you believe that a minor has registered on the pwin77 Platform, please contact us immediately at the details provided in Section 15.

13. International Data Transfers

pwin77 primarily processes your personal data within the Philippines. Where it is necessary to transfer your data to service providers or partners located outside the Philippines, pwin77 will ensure that appropriate safeguards are in place to protect your data, including contractual clauses that impose data protection obligations equivalent to those required under Philippine law.

By using the pwin77 Platform, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of pwin77 services, subject to the safeguards described above.

14. Updates to This Privacy Policy

pwin77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, pwin77 will notify you via the Platform or by email to your registered address prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the pwin77 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

15. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pwin77, please contact our Data Protection Officer:

pwin77 aims to acknowledge all privacy-related enquiries within 72 hours and to resolve them within 30 days. For responsible gaming concerns, please also visit our Responsible Gaming page.